Shopping
What is the minimum order quantity (MOQ)?
MOQ varies by product type. For wholesale catalog items (existing designs, no customization), many products start from 100–300 pieces per design. For custom OEM/ODM designs with logo or custom packaging, MOQ is typically 2,000–3,000 pieces per design/color. Please confirm the applicable MOQ on the product page or with our sales team.
Can I order a sample before bulk production?
Yes. Sample orders are available for most projects. Sample cost covers materials, labor, and development time; shipping is billed separately. For custom designs, sample approval is required before mass production begins. Refund or deduction conditions are confirmed in the order terms.
Are products available from stock?
Some listings are marked as in-stock. Customized products require sampling and production time. Please contact us to confirm the latest inventory and dispatch schedule before ordering, especially for time-sensitive projects.
How long is a quotation valid?
Proforma Invoices (PI) are generally valid for one week due to fluctuations in raw material costs and logistics rates. Please confirm pricing before placing your order if significant time has passed since you received the quotation.
Payment
What payment methods do you accept?
Payment options are displayed on the official checkout page and depend on your location and order terms. Note: Payments made through platform payment links incur a 10% service fee. Please use the payment options shown at checkout and avoid sending payment to unverified accounts.
Is buying online safe?
We support Trade Assurance protection on applicable orders, which covers product quality and shipment commitments as recorded in the order. Always complete payment through the official platform checkout and review the protection terms on your order confirmation page.
Do you support Trade Assurance?
Yes. Trade Assurance is available on applicable orders. It covers product quality and shipment commitments as recorded in the Alibaba.com order. Review the applicable protection terms on the order confirmation page before payment.
Shipping & Delivery
What shipping methods are available?
We support international shipping via sea freight, air freight, and express courier (DHL, FedEx, UPS, etc.). Please provide your destination country and postal code for an accurate shipping quotation.
Do you ship internationally?
Yes, we ship worldwide. Major destinations include North America, Europe, Southeast Asia, and other regions. Provide your destination country and postal code for a shipping quotation.
How long will it take to receive my package?
Express: 5–10 business days. Air freight: 10–20 business days. Sea freight: 20–40 business days. Actual lead time varies — please confirm the schedule with our team when placing your order.
How is shipping cost calculated?
Shipping cost is based on destination, carton volume, gross weight, shipping method, and Incoterms. Note: Final shipping prices may be adjusted after final packaging measurement. Unexpected volumetric weight or customs inspection fees may result in adjustments of $100+, which must be settled before dispatch.
Orders & Returns
How do I place an order?
Send an inquiry through our store with the product link, quantity, customization requirements, destination country, and target date. After confirmation of specifications, pricing, lead time, and shipping terms, place your order through the platform checkout.
Can I cancel or change my order?
Order modifications or cancellations must be requested before production begins. Once production has started, changes may not be possible. Contact us through the Message Center as soon as possible with your order number and requested changes.
Do I need an account to place an order?
You can browse and inquiry without an account. To place an order and access order tracking, we recommend registering an account on the platform.
How can I track my order?
Once your order ships, tracking information will be provided through the Message Center or order tracking page. For sea freight or combined shipments, tracking details may be provided by our logistics team directly.
What should I do if there is a problem with my order?
Contact us through the Message Center with your order number, item details, quantity affected, and photos or videos of the issue and packaging. We will review the case based on the confirmed order specifications and respond with a resolution proposal.